Frequently Asked Questions

Should I make a reservation?
Do I need insurance?
Do you give me a key?
Can I pay for my unit over the phone?
What type of payment do you accept?
Do you sell boxes?
Can you receive packages and mail on my behalf?
What is the minimum time that I can store for?
What kind of documentation do I need to rent a unit?
Do you have your own movers?
How long will it take to complete my transaction on move-in day?
What are your hours of operation?

Should I make a reservation?

Availability changes on a daily basis. In order to make sure that the space that you want is available when you need it, we recommend that you make an advance reservation.

Do I need insurance?

You may carry your own insurance (check your homeowner's or renter's policy to see if you are already covered) or apply for insurance coverage from a company that specializes in self-storage insurance. We provide new tenants with a brochure from one of these companies. Insurance is the tenant’s responsibility.

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Do you give me a key?

A weather proof lock and key comes with your unit. You are also welcome to use your own lock. In either case, you are the only one with a key. CBSS does NOT have a copy of your key or a master key of any kind.

Can I pay for my unit over the phone?

You will need to visit the facility to lease your unit and make the initial payment. After that, you may call to make payments via credit card.

What type of payment do you accept?

We accept cash, check, Visa, MasterCard and Discover. If you drop your payment in the night payment box, please DO NOT put cash in this box.

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Do you sell boxes?

We sell a variety of moving boxes at the storage office.

Can you receive packages and mail on my behalf?

We will gladly accept packages and mail for you and notify when they arrive. The items will remain in the storage office until you pick them up. Other arrangements can be made on an individual basis. Contact the manager.

What is the minimum time that I can store for?

The minimum rental period is 1 month.

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What kind of documentation do I need to rent a unit?

A valid driver’s license or federal ID with picture is required to lease a unit.

Do you have your own movers?

While we do not offer moving services, there are a variety of movers available in our area. Check the yellow pages under the heading "movers" for a complete list.

How long will it take to complete my transaction on move-in day?

The entire move-in process should take less than 15 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive. Mornings are usually the slowest period of the day while afternoons are busier.

What are your hours of operation?

Please click here for our office and gate hours.

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